To keep it short and simple, the online store is there to make your ordering easy and simple for you. All information you log on your byMaletsatsi account including email, delivery (shipping) address and phone number, is kept safe and will not be distributed to any third parties. Also note that payment is not processed on the online store, you will receive payment details within 1-2 days of securing your online order. This is done by selecting/adding all the products you want in your cart, checking out and selecting a delivery/collection option and placing your order.

For returns, you have 14 days after receiving your order to request the return of your order. No returns and exchanges will be accepted thereafter. Upon return approval (on the basis that the order is in the condition it was when it was delivered), please allow a period of 2-3 business days for your refund to be processed.

If you are having any issues with your account or order, please email shop@bymaletsatsi.co.za or contact me directly on WhatsApp on 078 786 5210 (available from 9am till 5pm).

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